What is the difference between your Imperial Thickness Gauge and your Imperial Height Gauge?
We sell two different types of fence offset gauges for the Domino and Domino XL. On our "Height Gauges" the dimension on the gauge indicates the fence height or fence offset from the cutter centerline. Our "Thickness Gauges" are designed for centering on plywood, where the dimension on the gauge indicates the nominal thickness of the plywood being centered.
Do you ship international?
We ship direct via several carriers. Note that we don't recommend using an international forwarding service as we've found service qualities of these services to vary greatly; We reserve the right to cancel and refund international orders sent to unapproved freight forwarders.
What will taxes / duties cost for my item?
It's impossible for us to maintain a database of all taxes/duties/VAT/brokerage costs for the countries we ship to. These fees are charged by a shipment's destination country and customs agency / shipping carrier. For the most accurate information, please contact the respective delivery carriers in your country.
What do you mean by "Nominal thickness" plywood?
Our products designed for nominal thickness plywood (Domiplate, Domi-Shims, Imperial Thickness Gauges) are tools intended to speed up the workflow time in applications using common thickness sheet goods such as cabinetry. These products are intended to locate a mortise in the approximate center of US Imperial thickness plywood, which has an actual thickness that is on average at least 1/64" smaller than the nominal dimension by which it is sold. Since plywood thickness varies from manufacturer to manufacturer (and even within the same lot from the same manufacturer) often mortises made using our products won't be perfectly centered in your stock. While it's good to have your mortises roughly centered on a piece of stock for purposes of joint strength, finding the precise center isn't necessary. It's more important to keep your mortising references surfaces in mind from mortising through final assembly to ensure a flush joint. In situations where the same fence position (or Domiplate) can't be used to mortise both mating pieces, we recommend an alternative method of positioning mortises, such as referencing with a scale or setup block, or the Carcase Butt Joint method detailed on page 17 of the Festool Domino XL Supplemental Manual.
How long will it take my order to be delivered?
We recommend USPS priority mail for most orders within the US, as it's an economical solution and delivers in 2-3 days. We ship internationally via first class postal service and DHL. USPS is often the most economical shipping method however delivery times vary widely depending on customs processing time. Average transit times can be from 2-4 weeks depending on destination country, and in rare occasions can take up to 7-8 weeks. For faster international delivery, please choose DHL shipping at checkout. Estimated transit times for DHL and UPS can be found in the "time and cost" calculators on their respective websites. We ship from Clarion, PA 16214.
Most in stock orders ship within one business day, although occasionally this can take longer, especially during times of high volume such as holidays, during trade shows or sales. We ship all orders complete, so stock items placed on the same order as custom preorder or backorder items will usually ship when all items are available.
Occasionally at our discretion we upgrade shipping methods / carriers free of charge depending on a number of factors including item size / weight and destination. If your item cannot be upgraded please let us know in the 'notes' section of your order during checkout.
How do I return an item?
If you're having problems with your Seneca Woodworking product or if your item came damaged or missing components please contact us; we're always glad to help! If you would like to return your item for a refund, please contact our support department by emailing firstname.lastname@example.org for return authorization and shipping instructions. We don't offer "advance exchanges" on Items. Our return policy is 30 days for items in like-new or unopened condition. No returns can be accepted on used cutting tools.